Return & Refund Policy

We strive to ensure you are satisfied with your purchase. Please read the policy below carefully before initiating a return or refund request.

1. Eligibility for Returns

• Returns are accepted only for damaged, defective, or incorrect items.
• The request must be raised within 48 hours of delivery.
• An unboxing video or clear images are required as proof for damaged/incorrect products.
• Items must be unused, in original condition, and with all original packaging intact.

2. Non-Returnable Items

• Earrings are non-returnable due to hygiene reasons.
• Rakhi bands and customized products are non-returnable and non-refundable.
• Products purchased during sale or special promotions are not eligible for return unless defective.

3. Return Process

• Email your request to anjori@oliveandlime.co with:
• Order ID
• Product details
• Reason for return
• Supporting images/video
• Once approved, further instructions will be shared.

4. Refund Policy

• Refunds are processed only after the returned item passes quality inspection.
• Approved refunds will be issued to the original payment method within 5–7 business days.
• In case of Cash on Delivery orders, bank details will be required for refund processing.

5. Replacement

• Replacement is offered only if the product is available in stock.
• If not available, a refund will be issued.

6. Shipping Charges

• Shipping charges are non-refundable.
• Return shipping costs may be borne by the customer unless the product is defective or incorrect.

7. Cancellation Policy

• Orders can only be canceled before dispatch.
• Once shipped, cancellation is not possible.

For any assistance, contact customer support at anjori@oliveandlime.co.